Return / Refund / Replacement : 

I received a damaged product. What do I do ?

  • Please do not worry. Drop us a mail at shopmemorey@gmail.com with images of the damaged product within 5 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred. 
  • Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

What do I do if I don’t like the product I received  ?

  • We do hope you don’t have to check this section too often, but we really love you a lot! So, drop us a mail and you could just ship the product back to us to the address which will be given in the mail. But please note that the products purchased can be returned (unopened / unused without damage and with all the tags intact) within 15 days of receiving the order and please pack the items securely to prevent any loss or damage during transit. And we could provide you with coupon code, so you could shop with us again & again & again, we just do not want to let you go.
  • Please make sure that the returned product is packed well to avoid any damages in transit. The product should be returned in its original state for the refund / code to be processed.
  • The courier charges incurred by you to send us back the product will not be refunded.
  • Shipping charges are non-refundable. 
  • No return / refund / exchange is possible for customised products unless it is damaged.